FAQ

Saturday to Thursday، from 10:00 AM to 8:00 PM UAE time. Friday: closed. You can place an order outside these hours, and it is processed when work resumes.

Currently available: Egypt, Syria.

Open a ticket from "Support" in your account and choose the right department.

Choose "Create account", enter your name, email, country, phone and password, then the code sent to your email.

You review your personal details, which you can change this one time, upload your verification documents, then create the transaction PIN, which is required. We then suggest sign-in protection options.

A confirmed email, phone number and identity. Visitors can only browse and use the calculator.

ID: front, Selfie with your ID. The back of a national ID card is also needed. Each document is reviewed separately and is not shown after you send it, to protect your privacy.

The reason appears beside the document on the verification page. Upload another if allowed, or contact support if the rejection is final.

You can change them yourself at your first sign-in only. After that, open a support ticket under "Edit account details".

The daily limit is $5,000.00 and the monthly limit is $150,000.00, across all operations. Whichever runs out first stops operations until it renews. You can follow your usage on the "My limits" page.

A 6-digit number asked whenever money leaves your balance. Never share it. Our staff will not ask for it.

You create it at your first sign-in. To change it, open "Profile", then "Security", and enter your password, the current PIN and the new one. Easy numbers such as 123456 are refused.

On the security page, request a code by email to reset it, or contact support.

Choose "Forgot password" on the sign-in page, and a link is sent to your email.

A code sent to your email at each sign-in, on by default. You can turn it off on the security page at your own responsibility.

A code from an app on your phone, asked at sign-in and when confirming operations. It is optional, and we suggest turning it on from the security page.

You are signed out after 30 minutes without activity, or when you close the browser, to protect your account.

Choose what you send, what you receive and the amount, then place the order. Pick the receiving address from your registered addresses, confirm, then pay as instructed.

It depends on the route, and appears in full in the calculator before you confirm, with the rate and the amount you will receive.

No. The rate is fixed when the order is created.

30 minutes for regular orders, which you can extend up to 24 hours from the order page. USDT orders through CoinPayments are cancelled automatically if payment does not arrive within 2 hours.

From "My orders" in your account, or the "Track order" page with the order number and your email. The status updates on its own, and you can chat with the team from the order page.

Yes, from the order page while it awaits payment. After payment is confirmed, contact the team in the order chat.

To protect your money: we only pay to an address you registered under "Receiving addresses", and you are notified whenever one is added.

Your balance on the site, in dollars. You can pay orders from it or receive into it, and each operation that takes money out needs your operations PIN.

From "Deposit" choose the method and amount, and you get an address for this deposit. Available methods: USDT BEP20 (fee: ⁦3.00 USD⁩ · minimum $10.00).

Automatically after the confirmations arrive. The status moves from "Awaiting payment" to "Processing" to "Done" without reloading. If payment does not arrive within 2 hours, the deposit is cancelled.

From "Withdraw" choose the method, your registered address and the amount, then confirm with your operations PIN. Available methods: Vodafone Cash VFCASH (fee: Free), InstaPay (fee: Free), USDT BEP20 (fee: Free), Domestic transfer - SYP (fee: 3% + ⁦3.00 USD⁩), Sham Cash - USD (fee: 3% + ⁦3.00 USD⁩), Sham Cash - SYP (fee: 3% + ⁦3.00 USD⁩), PayPal - USD (fee: Free).

From "Transfer" enter their account number and the amount, then confirm. The fee is 0%, at least $1.00, and the minimum amount is $1.00.

You share your link. Whoever opens it sees the site, and we keep your invitation until they sign up. You then get 10% of the site's profit from each of their transactions for 3 months from their registration.

No, only of the site's profit. For example, if the site earned $5 from a transaction, your share is $0.5.